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Refund Policy

Refund Policy


Thank you for shopping at Advanced Water! We take pride in providing top-quality water guns and ensuring your satisfaction with every purchase. We understand that circumstances may arise where you may need to return or exchange a product. This Refund Policy outlines our guidelines and procedures to make your shopping experience as smooth as possible.


1. Eligibility for Returns and Refunds


1.1 Unused and Unopened Products: To be eligible for a return or refund, the water gun must be unused, in its original packaging, and in the same condition as when it was received. It should be free from any signs of wear, damage, or alteration.


1.2 Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required for all returns and refund requests.


1.3 Time Limit: You have a period of 30 days from the date of purchase to initiate a return or refund request. After this time, we may not be able to accept your request.


2. Return Process


2.1 Initiation of Return: To initiate a return or refund, please contact our customer support team through our website or by email. Provide the order number, item details, and a brief explanation of the reason for the return.


2.2 Return Authorization: Once we receive your request, our customer support team will review it and provide you with further instructions. If your request is approved, you will be issued a return authorization number (RMA) along with the return address.


2.3 Shipping and Packaging: You are responsible for securely packaging the water gun to prevent any damage during transit. We recommend using the original packaging or a similar protective packaging. The cost of shipping the item back to us will be your responsibility.


2.4 Return Tracking: We highly recommend using a trackable shipping service to return the product. Advanced Water is not responsible for any returned items that are lost or damaged during transit.


3. Evaluation and Refund


3.1 Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. If the item passes the inspection, we will proceed with the refund process. If it does not meet the criteria, we will contact you to discuss further options.


3.2 Refund Options: We offer two refund options:


   3.2.1 Refund to Original Payment Method: If the returned item meets the eligibility criteria, we will refund the purchase amount to the original payment method used during the transaction. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider's policies.


   3.2.2 Store Credit: If you prefer, we can provide you with a store credit equivalent to the purchase amount, which can be used towards future purchases on our website.


3.3 Non-Refundable Items: Certain items are non-refundable, including but not limited to accessories, customized products, and items purchased during clearance or promotional sales. We will clearly indicate non-refundable items on our website at the time of purchase.


4. Exchanges


4.1 Exchange Process: If you wish to exchange your water gun for a different model or variant, please follow the return process mentioned in section 2. Once we receive and inspect the returned item, we will process a refund as per section 3.2 and provide you with instructions to place a new order for the desired item.


5. Damaged or Defective Products


5.1 Reporting Damaged or Defective Products: In the unlikely event that you receive a damaged or defective water gun, please contact our customer support team immediately, providing details and supporting evidence such as photographs or videos. We will work with you to resolve the issue promptly.


5.2 Resolution Options: Depending on the situation, we may offer a replacement, repair, or refund for the damaged or defective item. Our customer support team will guide you through the appropriate resolution process.


6. Changes to the Refund Policy


6.1 Policy Updates: Advanced Water reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised version on our website.


7. Contact Us


If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team via email or through the contact form on our website. We are here to assist you and ensure your satisfaction with your Advanced Water purchase.


Last updated: 9 July 2023